Return Policy

Return policy

1. Eligibility for Returns

• You may request a return or exchange of a product within [number] days from the date of delivery.
• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

2. Non-Returnable Items

• Certain items are not eligible for return, including:
  • Custom or personalized orders.
  • Items that have been used, damaged, or altered after delivery.
  • Products sold as "final sale" or marked as non-returnable.

3. Return Process

• To initiate a return, please contact our customer service team at [Insert Contact Email/Phone] to obtain a Return Merchandise Authorization (RMA) number.
• Pack the item securely and include the RMA number on the package.
• Ship the item back to us at the address provided with the RMA number within [number] days of receiving your RMA.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within [number] days.

5. Exchanges

• If you need to exchange an item for a different size or color, please contact our customer service team. Exchanges are subject to availability.

6. Shipping Costs

• Shipping costs for returns or exchanges are the responsibility of the customer, except in cases where the return is due to our error or a defective product.

7. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund as applicable.